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Return to the list of topicsHelp Topic: Dealing with trouble makers on Xbox LIVE
The Internet in general allows for all manner of communications, unfortunately some of it can be negative. Microsoft takes the safety and security of the Xbox LIVE service seriously, and continually strives to help customers better control their online experience and provide a safe and enjoyable time on Xbox LIVE.
If you encounter another player who is exhibiting rude, obnoxious, harassing, threatening, offensive, or other inappropriate behavior, here's what you can do:
MUTE THE PLAYER
This is your most effective tool. If you don't want to hear them, turn them off!
To do this, select their gamertag from the Players list, and then select the Mute option.
AVOID THE PLAYER
Use this option if you never want to play with this player again. The player won't be matched with you in game sessions.
To avoid a player, follow these steps:
Press the Xbox Guide button.
Under Community, select Player.
Select the player about whom you want to submit a player review.
Select Submit Player Review.
Select Avoid this Player.
Select one of the following general reasons why you want to avoid the player:
BLOCK COMMUNICATIONS
By blocking communications from a player, and you won't get any more messages or invites from them. By selecting this option along with the Avoid option above, you effectively remove this player from your Xbox LIVE experience.
To block communications from a player, follow these steps:
If you have created an Xbox LIVE account for your child, use the various family settings that are available. Family control settings allow parents to set what times their children can play games, what titles they may play, who they may play with, and control their online experience.
Click here to find out more about family settings.
FILE A COMPLAINT
You can file a complaint against another player if you feel that the other player has violated the Xbox LIVE Code of Conduct.
Typically, you file a complaint from the Dashboard. However, if the game has a complaint option, you can also file a complaint directly from the game in between game sessions.
Note: The complaint option may not be available in all games. If a specific game does not have the complaint option, you must file a complaint from the Dashboard.
To file a complaint from the Dashboard, follow these steps:
Press the Xbox Guide button.
Under Community, select Player.
Select the player about whom you want to file a complaint.
Select File a Complaint.
Select one of the following general reasons for filing the complaint:
CONTACT LAW ENFORCEMENT
If you feel that you are in danger, contact law enforcement immediately. We will work with law enforcement directly to investigate.
Source and based on xbox.com policies
If you encounter another player who is exhibiting rude, obnoxious, harassing, threatening, offensive, or other inappropriate behavior, here's what you can do:
MUTE THE PLAYER
This is your most effective tool. If you don't want to hear them, turn them off!
To do this, select their gamertag from the Players list, and then select the Mute option.
AVOID THE PLAYER
Use this option if you never want to play with this player again. The player won't be matched with you in game sessions.
To avoid a player, follow these steps:
Press the Xbox Guide button.
Under Community, select Player.
Select the player about whom you want to submit a player review.
Select Submit Player Review.
Select Avoid this Player.
Select one of the following general reasons why you want to avoid the player:
- Communication
- Game Behavior
- Player Skill
- Communication:Trash-talking, Bothersome Language, Disruptive Voice
- Game Behavior: Overly Aggressive, Unsporting Conduct, Quit Early
- Playing Skill: Lacking Skill, Too Good, Unfamiliar With Game
BLOCK COMMUNICATIONS
By blocking communications from a player, and you won't get any more messages or invites from them. By selecting this option along with the Avoid option above, you effectively remove this player from your Xbox LIVE experience.
To block communications from a player, follow these steps:
- Press the Xbox Guide button.
- Under Community, select Messages.
- Select the player who is sending you unwanted communications.
- Select Block Communications.
If you have created an Xbox LIVE account for your child, use the various family settings that are available. Family control settings allow parents to set what times their children can play games, what titles they may play, who they may play with, and control their online experience.
Click here to find out more about family settings.
FILE A COMPLAINT
You can file a complaint against another player if you feel that the other player has violated the Xbox LIVE Code of Conduct.
Typically, you file a complaint from the Dashboard. However, if the game has a complaint option, you can also file a complaint directly from the game in between game sessions.
Note: The complaint option may not be available in all games. If a specific game does not have the complaint option, you must file a complaint from the Dashboard.
To file a complaint from the Dashboard, follow these steps:
Press the Xbox Guide button.
Under Community, select Player.
Select the player about whom you want to file a complaint.
Select File a Complaint.
Select one of the following general reasons for filing the complaint:
- Profile and Content
- Communications
- Tampering
- Profile and Content: Gamertag, Motto, Player Content
- Communications:Text Message, Voice Mail, Voice Chat, In-Game Voice
- Tampering:Feedback Tampering, System Tampering, CheatingOn the Confirm Complaint screen, select File Complaint. If you decide not to file a complaint, select Don't File to quit.
CONTACT LAW ENFORCEMENT
If you feel that you are in danger, contact law enforcement immediately. We will work with law enforcement directly to investigate.
Source and based on xbox.com policies
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