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Uplay Beta FAQ

What is Uplay?

Uplay is a set of services that give players extra value for their Ubisoft games.

With Uplay Win, you earn Units by performing specific Actions in Uplay enabled games. Those Units can be redeemed for Rewards or saved for better Rewards later, across all Uplay enabled games and across all associated platforms (PlayStation 3, Xbox 360 and PC). Basically, the more you play, the more you win exclusive free content for your favorite games.

Uplay Help will give you guidance and tips to enjoy Ubisoft games at their best. Imagine being helped by the developers themselves and by other players or even helping other players yourself.

Uplay Share will allow you to create content from within the games and share it with your friends and the rest of the community, be it statistics, pictures, videos or even in-game content such as maps.

Uplay Shop will be your destination to browse and buy additional content for your favorite Ubisoft games.

What are Actions and Rewards?

Each Uplay enabled game features 4 Actions and 4 Rewards. Actions are linked to 4 specific Xbox 360 achievements. When you unlock such achievements/trophies, you also complete the Action and receive the associated number of Units. Then you to decide which Reward you want to unlock or if you want to save your Units for later.

What are Units?

Units are like points or tokens, which you earn by successfully completing Actions in Uplay enabled games. Once earned, you can use your Units to claim exclusive, free Rewards from any of the Uplay enabled games, on any platform. It won’t take long – Rewards can be redeemed for as few as 10 Units. The bigger the Reward, the more Units you need.

How do I register for Uplay?

You can register for Uplay in either any Uplay enabled game or on www.uplay.com.

Members of Ubisoft do not need to register again for Uplay. They can directly log in to Uplay and use their existing account information.

Who is Uplay for?

Uplay is for everyone! There are no restrictions as to who can access it or register to it, except that Uplay really makes sense when you play a Uplay enabled game. This is how you can access its full potential.

Where can I access Uplay?

Uplay is accessible from www.uplay.com or from any Uplay enabled game. In the main menu of such a game, press the indicated button associated with Uplay to access it.

Do I have to pay to get access and beneficiate from Uplay?

Uplay is a free set of services provided by Ubisoft for its customers. Registering and using its services is entirely free. Note that Uplay Shop gives you access to both free and paying content.

Why is Uplay in a beta stage?

In its primary form, Uplay gives access to the Uplay Win service and the member Profile. Later on, new services and features will be added: Uplay Help, Uplay Share, Uplay Shop, a Friends list and other functionalities that will improve the gaming experience as a whole.

How do I know if a game is Uplay enabled?

All Uplay enabled games have a specific logo at the back of their box. Assassin’s Creed II will introduce worldwide the Uplay program on November 17th (US), November 19th (EMEA), November 20th (UK). Splinter Cell Conviction and more games will follow up in the upcoming months.

Can I link my Ubisoft Account to more than 1 Xbox account and vice versa?

You can only have 1 Xbox LIVE account linked to 1 Ubi account at a time.

If you have already linked your Ubisoft account to an Xbox LIVE account and you wish to link it to a new Xbox LIVE, you can do the following:

1. Launch your Uplay enabled game and sign into your new Xbox LIVE
2. Launch Uplay
3. In the authentication menu, enter the username & password of your Ubisoft account
4. You have linked your new Xbox LIVE account to your Ubisoft account!

Since Actions and Rewards are attached to your Ubisoft account, you won’t lose them in the process.

What are the Actions and Rewards in Assassin’s Creed II?

The 4 AC2 actions are:

Actions Unit Value
Enter the Animus 2.0 10 U
Discover the Assassin's Tomb inside the catacombs under Santa Maria Novella 20 U
Complete training and reenter the Animus 30 U
Escape the hideout 40 U


The 4 AC2 rewards are :

Rewards Unit Value
A X360 Dashboard Theme 10 U
5 additional Throwing Knives 20 U
Altair’s Outfit 30 U
Access to the Auditore Family Crypt 40 U

How to I take possession of my Assassin’s Creed II rewards once redeemed?

• Assassin’s Creed II Theme
o Once you click on ‘redeem, the Marketplace will appear.
o Click on the appropriate button(s) in the Marketplace to start the download of the Theme.
o Once downloaded, your theme will be available to you via the Xbox Live Dashboard settings.
o To re-download the theme again:
1. On Xbox, just go to Uplay and click on the reward and you will be able to download it as many time as you wish
2. For PS3 : visit the PS Store, under ‘My download list’ to re-download the theme.

• Extra Throwing Knives (TK)
o Accessible as soon as you get the ability of TK(SQ03_M04)
o Get the pouch of extra knives at any tailor shop
o Extra large pouch is free
o Should give you the ability to carry 25 TK instead of 20.

• Altair Skin
o You need to complete the walkthrough until the end of SQ01_M10 (once you’ve got the Giovanni’s Assassin’s skin in his office)
o Get the skin at any tailor shop
o Go into the ANIMUS DESKTOP (pause menu)
o Go into INVENTORY/OUTFITS
o Select the Altair Skin (last selection)

• Auditore LGS
o You need to complete the walkthrough until the end of SQ04.
o Once SQ05 is loaded, you can go directly to Monterigionni
o The LGS is located at the Assassin icon position on your map




I completed a Uplay action but no Units were credited to my account:
Please contact us using the 'contact us' link at the bottom of the page www.uplay.com

I redeemed a Uplay reward but it doesn’t appear in my list of rewards:

Start by verifying that your account has been debited with the appropriate amount of units for the redeeming of the Uplay rewards, and that you can see the transaction in your Unit history.

If both these are true, please contact us using the 'contact us' link at the bottom of the page.

I get an error when trying to access Uplay in-game:

Here are some tips regarding the errors you might encounter:

• Ubisoft servers not available: this error means we are experiencing some technical issues with our servers, please try again in a few moments.

• Uplay service not available: this error means we are experiencing some technical issues with our servers, please try again in a few moments.

• Uplay couldn’t be initialized : just try launching Uplay again. If you still get this error, please try again in a few moments.